CUSTOMER CARE
At Brook Street Shop customer care is everything, if you have any questions about an item, want additional photos or measurements please just ask, brookstreetshop@gmail.com
At Brook Street Shop we use the heavenly scented Wilton products for our laundry care, they are a UK made, eco-friendly and plant based range. So you can reassured that as soon as your item arrives it is as good as new and you can wear it straight away.
All our packaging is made from recycled material and can be fully recycled or reused. Your item will be wrapped beautiful tissue paper form the fabulous Tissue & Tape, the paper is FSC certified tissue paper printed with soy based inks, reuse it for a gift or pop I tin the recusing bin. Our thank you cards are printed on non bleached recycled car using a stamp designed by Get Stamped, hand made in the UK using eco-friendly and vegan products.
Find out more about these fantastic business here:
Wilton London @wilton_london
Get Stamped @getstamped.co.uk
Tissue & Tape @tissueandtape
WHOLESALE AND PERSONAL SHOPPING INQUIRIES
Brook Street Shop can shop for you, if you are looking to source several items for a specific event, party, wedding, holiday or costumes for location filming Brook Street has a back catalogue of items and knows where to find the best stuff! Email brookstreetshop@gmail.com for more information.
PRIVACY & SAFETY
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
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Communicate with you.
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Screen our orders for potential risk or fraud.
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When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use (Store Name). How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Mention opt-out links from external services such as:
You can opt out of targeted advertising…
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions and/or require more information, do not hesitate to contact us brookstreetshop@gmail.com
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
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Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
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Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Mention all other tracking tools and/or technologies being used by your website.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called Order Information.
Make sure you mention all other information that you collect.
By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL